Description

Sr. Digital Product Manager, Online Banking

About Us...

SwitchThink is financial technology company owned by Desert Financial Credit Union. We’re a leader in building banking technology; and our software development, infrastructure, and IT experts work with clients nationwide to help them transform through digital technology. In 4 short years, we’re already servicing over 80 credit unions nationwide, including Desert Financial in Arizona.

Who you are...

The Senior Digital Product Manager, Online Banking, is responsible for the overall success of their product(s) including managing the product lifecycle. You will lead cross-functional teams to envision new products and features, enhance existing products, and manage/prioritize product roadmaps and releases. You will build close primary relationships with internal and external customers, with SW developers, with outside vendors, with UX (User Experience) and with other Product Managers to develop a great end-to-end product experience. You will also interact with data engineers, marketing, and support teams to deliver the product(s) and report on success according to agreed KPIs.

What you will do here:
• Consult with business partners to understand current and future business needs. Advocate and create business cases for new financial technologies that give our members a safe, consistent, and frictionless online banking experience while increasing retention and use.
• Develop, own, and update the product vison, strategy, and roadmaps to meet business objectives based on your deep understanding of end-customer behavior, preferences, challenges, demographics, and user-journeys; and based on market and technology direction.
• Create compelling presentations that communicate and/or sell the product vision, strategy, roadmap, status and KPIs to a diverse audience including customers and management.
• Work with UX to develop and prototype potential features, conduct usability tests, and perform user research. Gather customer feedback to validate that the product meets stated metrics. Update the product as necessary to ensure an ongoing consistent user interface across the product and between products.
• Collect and document requirements in a way that gives stakeholders a good understanding of the product MVP and subsequent releases, captures changes, documents buy-in, and can be used as a basis for User Acceptance Testing.
• Translate requirements into user flows and stories that guide UX and the agile development team. Actively participate in sprint planning, grooming, demos, standups, and user-acceptance planning.
• Drive rollout and adoption across the larger organization for new feature and product launches by working with marketing, customer support, retail, and other product groups to create and implement Go-to-Market plans.
• Track industry trends and adoption, fin-techs, competition, and industry groups to know which products/solutions excel and which are defining the future.
• Performing other job-related duties as assigned

What is Required:

Bachelors Degree in Marketing, Technology, Business or related field

5+ years’ experience with Digital Product Management

2 + years’ delivering software products

3+ years’ delivering leading-edge software

Demonstrated experience with Bank or Credit Union banking systems - 2+ years managing vendor relationships

Excellent communication and people skills -- must work well with users at all levels, including C-Level executives

In-depth knowledge of respective product category

Organization experience and experience managing multiple ongoing projects

Advanced analytical skills, be solution driven and result oriented

Bonus points:

MBA

3+ years operating in a cross organizational technical environment (Development, Operations, Program Management, External Suppliers, Technical Architecture).

Credit Union experience

Visa Sponsorship:

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas, i.e. H-1B or TN Visas.

About us:

We are considered leaders in the local credit union space, and we are growing like crazy. We’ve got a culture focused on smarts, kindness, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at https://www.switchthink.com/careers

We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

#LI-Hybrid

#IND456

Responsibilities

• The Senior Digital Product Manager, Online Banking, is responsible for the overall success of their product(s) including managing the product lifecycle
• You will lead cross-functional teams to envision new products and features, enhance existing products, and manage/prioritize product roadmaps and releases
• You will build close primary relationships with internal and external customers, with SW developers, with outside vendors, with UX (User Experience) and with other Product Managers to develop a great end-to-end product experience
• You will also interact with data engineers, marketing, and support teams to deliver the product(s) and report on success according to agreed KPIs
• Consult with business partners to understand current and future business needs
• Advocate and create business cases for new financial technologies that give our members a safe, consistent, and frictionless online banking experience while increasing retention and use
• Develop, own, and update the product vison, strategy, and roadmaps to meet business objectives based on your deep understanding of end-customer behavior, preferences, challenges, demographics, and user-journeys; and based on market and technology direction
• Create compelling presentations that communicate and/or sell the product vision, strategy, roadmap, status and KPIs to a diverse audience including customers and management
• Work with UX to develop and prototype potential features, conduct usability tests, and perform user research
• Gather customer feedback to validate that the product meets stated metrics
• Update the product as necessary to ensure an ongoing consistent user interface across the product and between products
• Collect and document requirements in a way that gives stakeholders a good understanding of the product MVP and subsequent releases, captures changes, documents buy-in, and can be used as a basis for User Acceptance Testing
• Translate requirements into user flows and stories that guide UX and the agile development team
• Actively participate in sprint planning, grooming, demos, standups, and user-acceptance planning
• Drive rollout and adoption across the larger organization for new feature and product launches by working with marketing, customer support, retail, and other product groups to create and implement Go-to-Market plans
• Track industry trends and adoption, fin-techs, competition, and industry groups to know which products/solutions excel and which are defining the future
• Performing other job-related duties as assigned

Qualifications

• Bachelors Degree in Marketing, Technology, Business or related field
• 5+ years’ experience with Digital Product Management
• 2 + years’ delivering software products
• 3+ years’ delivering leading-edge software
• Demonstrated experience with Bank or Credit Union banking systems - 2+ years managing vendor relationships
• Excellent communication and people skills -- must work well with users at all levels, including C-Level executives
• In-depth knowledge of respective product category
• Organization experience and experience managing multiple ongoing projects
• Advanced analytical skills, be solution driven and result oriented
• 3+ years operating in a cross organizational technical environment (Development, Operations, Program Management, External Suppliers, Technical Architecture)