Description

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Mobile Conversational engagement and helping companies connect with their users through a conversational AI driven engagement is a key focus area for Salesforce - This BU is focused on delivering just that for all of Salesforce’s cloud apps and ensure that such user journeys work across apps from promotion to fulfillment.

Conversational AI driven engagements using Rich OTT Messaging product line is the highest demanded service worldwide with significantly higher growth in Brazil, India, Asia Pacific and gaining traction in EU & North America. Now we’re looking for a Product Manager to join our Rich OTT Messaging team – this is one of the fastest growing messaging product lines within Salesforce. The Rich OTT Messaging Product will power messaging & payments, and commerce across all the Salesforce’s product lines. You will be the Product Manager to take this product to the next frontiers in terms of features and customer adoption; and grow with the product!

Reasons To Join
• Impact - your work will be used by thousands of customers, including Fortune 500 companies.
• Technology - you will be working with consumer-scale big data and analytics technologies.
• People - you will work with great people in engineering, user experience, research, data science, customer success and more. Providing excellent opportunities to contribute and Learn from the best!
• Broad Exposure - you’ll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products.
• Learning - you will join a highly cross functional team who interact with all parts of the business every single week.
• Customer Success - You will work in an organization highly focused on delivering customer success throughout their lifecycle.
• Culture - Salesforce is a great place to work where there’s open and honest communication with our Ohana culture.

Role And Responsibilities
• Your goal is to drive the seamless adoption of the messaging into Salesforce’s cloud offerings to solve customer usecases, drive the transition of messaging from 1-way to conversational flows
• You will become the subject matter expert for Salesforce in all Rich Messaging channels, and drive the product’s vision, requirements to deliver these features for some of the world’s largest brands who are Salesforce’s customers.
• You will own & drive the roadmap, drafting requirement specifications & execution of the Rich OTT Messaging product line.
• You will develop and execute a strong enterprise roadmap by integrating the relevant channels such as WhatsApp for customers in most parts of the world, LINE in APJ and expose them via Salesforce’s enterprise offerings.
• You will develop a build vs partner plan for regional channels like KakaoTalk, Viber, WeChat, QQ, Weibo, and others.
• You will work closely with Engineering & Customers to define the roadmap & requirements
• You will partner with the UX team to define the best product experience for customers
• You will partner with Marketing, Support, Solutions teams to evangelize your product & product features so that customer facing teams are armed to sell & support your product
• You will work with the right teams to Manage product documentation, packaging and pricing.
• You will Cultivate internal relationships across functional areas including Engineering, Support, UX, Sales, Product, Marketing to drive the GTM of your product.

In order to contribute to this role, you must have
• Extensive experience in product/program management with a technical background from a software, SaaS, Messaging company with understanding of enterprise CRM products
• Business and commercial expertise with technical know-how of APIs & strong writing skills to draft specifications
• Skilled communicator who is just as comfortable having technical discussion as well as formulating and presenting business concepts with customers and internal teams.
• Proven ability to influence and coordinate cross-functional teams to execute against a plan.
• Strong analytical abilities and structured in your daily work with attention to detail.
• Self-driven, with the ability to be responsible for your work and make informed decisions to make things happen
• Ability to influence and build effective working relationships with all levels of the organization
• Working Knowledge of any of the Salesforce products and architecture behind is a bonus

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Educational Requirements

• Bachelors Degree