Description

Company Description

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally.

Job Description

Location of job: This position is a hybrid role and will require someone to work from our Marseilles, France office 2-3 times per week. The other 2-3 days per week may be performed remotely, from home. Or can work from the office full-time.

This role will require you to support all Wiser employees with Tier 2/3 support services that include but are not limited to: Network Administration/Troubleshooting (SD-WAN, IPSec, VPN, Firewalls), Active Directory Administration, Azure/AWS Administration, Windows Configuration and Support (Server and Workstation) SharePoint Administration.

Assisting Service Desk support service needs, mentoring support personnel along and with miscellaneous support duties as designated by the Enterprise Systems Manager.

Essential Functions:
• Expertise with Firewalls/Network Switches/Access Points (Meraki Preferably)
• Familiarity with Active Directory, OneLogin IAM, SharePoint, M365 licensing and administration.
• Ability to administer/support Windows Server (201x,202x).
• AWS/Azure administration experience.
• Windows Powershell, Python or other automation scripting tools experience an asset.
• Experience with endpoint security.
• SQL Server experience an asset.
• Ability to administer Linux an asset.
• Ticket creation, fulfilment, escalation and solution follow up to ensure quality of service.
• Ability to configure, maintain and improve processes for end user satisfaction.
• Sound knowledge with Windows and Mac Desktops/Laptops.
• Experience with Intune/Autopilot and JAMF; Image building and automation.
• A solid understanding of Microsoft Office products.
• Familiarity with Slack, Teams, Zoom and Boardroom Teleconferencing equipment.
• Familiarity with ITIL processes and Service Desk best practices.
• Experience working with software systems such as JIRA, NinjaOne, Cherwell, ServiceNow etc.
• A professional demeanor with end users and developers.
• Adherence to strict SLAs ensuring the best customer service for the Wiser community.
• Ensure documentation is updated as required.

Qualifications
• Bachelor’s degree in computer science or information Technology; or relevant work experience.
• 7+ years of relevant support and administration experience.
• 2+ years in a senior administrative position.
• Progressive certifications related to role a nice to have:
• Cisco/Meraki – CNSS, ECMS, CCNA, CCNP
• Microsoft Support Certifications (Windows/Server, Microsoft 365, Azure/AD)
• CompTIA A+
• Excellent communication skills with the ability to assist users who has a varying amount of technical expertise.
• Strong command of the English language.

Additional Information

Reports to : Enterprise Systems Manager

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Occasional after hours or weekend on call requirements for business impact support. Duties, responsibilities, and activities may change at any time with or without notice.

Travel : Occasionally as needed.

EEO STATEMENT - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.