Description

Summary

You may not know us, but our reputation is growing. We’re one of Europe’s largest credit management companies and we believe that becoming debt free should be simple and affordable for everyone. Every year, we help thousands of people take control of their debts and we understand that every person’s situation is different.

We buy debts from lots of different companies in all kinds of sectors. Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.

So that’s us, now let’s talk about your role:

Job Description

This is a new role in the Lowell team reporting in to our Group Head of Cybersecurity Policy & Standards. We’re looking for a Customer Relationship Analysts to maintain and improve upon the existing processes designed to demonstrate capability to our clients, and to manage and review the collection of responses from Lowell’s third parties.

The role will include direct engagement with teams throughout Lowell as well as limited relationship management with clients and third parties. It will require an awareness of the outsourcing landscape as well as a methodical approach to data management.

You’ll
• Manage and improve the process to respond to client requests for evidence on cyber security and information protection
• Manage and improve the process to acquire and analyse responses from third parties who manage Lowell data or systems
• Understand all regulatory environments in which Lowell operates (eg UK, EU, Nordics)
• Assist with the review and assessment of Lowell Cybersecurity Policies and Standards
• Assist with the review and assessment of services against the Lowell Cyber & IT Control Library
• Support Cybersecurity governance process as required

What we need from you?
• Experience working in either governance, third party engagement, Cybersecurity or IT
• Awareness of Cybersecurity and/or IT processes and controls
• Demonstrable relationship management experience
• German written/language skills would be advantageous but not essential

How we say thank you?

Benefits

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell we have a range of benefits that include:
• A discretionary annual bonus for a job well done.
• 28 days holiday with an option to purchase 5 more. Plus bank holidays on top.
• Life assurance, Private Medical Assurance & Group income protection.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• A fantastic culture with more little perks along the way including flexible working, family leave and recognition awards.
• Wellbeing support, including THRIVE sessions, trained support officers, and regular webinars and classes geared towards mindfulness.

At Lowell together, we go further so we want to ensure that once you get here, you’ll still be going places.

Take the next step and apply

Educational Requirements

• Bachelors Degree