Senior Product Manager - Customer Journeys

Image-HasTech

Senior Product Manager - Customer Journeys

H&R Block
  • United States

Description

What You'll Do...

Responsible for developing, planning, and managing implementation of activities for complex products and programs with broad scope, high impact, and long implementation time frames. Lead both the technology as well as the business change required, while ensuring that day-to-day operations keep functioning flawlessly during the transition. Consult with product sponsors, participants, stakeholders, and customers to review product proposals including goals, time frames, and funding limitations. Ensure that product goals are accomplished and in line with business objectives. Responsible for managing the product teams.
• Responsible for all aspects of the development and implementation of assigned products including the business change as well as the technology conversion. Act as a single point of contact for assigned products.
• Deliver products on time and with superior quality.
• Coordinate all activities with, and report regularly to the Product Board.
• Oversee teams of individuals from both the business side and technology, as well as the.
• Work in partnership with business leaders.
• Ensure compliance with corporate product management office, using appropriate product management tools, processes, and procedures.
• Responsible for the delivery of all technology components (applications, interfaces, data center and network).
• Use outstanding influence leadership skills, work closely with other senior leaders to ensure all technology is coordinated for on time delivery.

What You'll Bring To The Team...
• Bachelor’s degree in related field or the equivalent through a combination of education and work experience.
• Six (6) years of relevant experience
• Product management experience to include experience leading large mission critical products that involve significant business and technology change.
• Experience influencing teams in a matrix management environment with demonstrated record of establishing priorities and meeting deadlines.
• Ability to be an effective leader in a fast-paced pressure environment
• Advanced oral, written and interpersonal communication skills. Strong presentation and facilitation skills necessary to communicate and persuade a wide range of audiences.
• Experience with cost benefit analysis in preparing/reviewing business cases.
• Strong organizational skills and the ability to manage and prioritize work to achieve critical deadlines.
• Product management experience to include experience leading large mission critical products that involve significant business and technology change.

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Sponsored Job

Responsibilities

  • Responsible for developing, planning, and managing implementation of activities for complex products and programs with broad scope, high impact, and long implementation time frames
  • Lead both the technology as well as the business change required, while ensuring that day-to-day operations keep functioning flawlessly during the transition
  • Consult with product sponsors, participants, stakeholders, and customers to review product proposals including goals, time frames, and funding limitations
  • Ensure that product goals are accomplished and in line with business objectives
  • Responsible for managing the product teams
  • Responsible for all aspects of the development and implementation of assigned products including the business change as well as the technology conversion
  • Act as a single point of contact for assigned products
  • Deliver products on time and with superior quality
  • Coordinate all activities with, and report regularly to the Product Board
  • Oversee teams of individuals from both the business side and technology, as well as the
  • Work in partnership with business leaders
  • Ensure compliance with corporate product management office, using appropriate product management tools, processes, and procedures
  • Responsible for the delivery of all technology components (applications, interfaces, data center and network)
  • Use outstanding influence leadership skills, work closely with other senior leaders to ensure all technology is coordinated for on time delivery

Qualifications

  • Bachelor’s degree in related field or the equivalent through a combination of education and work experience
  • Six (6) years of relevant experience
  • Product management experience to include experience leading large mission critical products that involve significant business and technology change
  • Experience influencing teams in a matrix management environment with demonstrated record of establishing priorities and meeting deadlines
  • Ability to be an effective leader in a fast-paced pressure environment
  • Advanced oral, written and interpersonal communication skills
  • Strong presentation and facilitation skills necessary to communicate and persuade a wide range of audiences
  • Experience with cost benefit analysis in preparing/reviewing business cases
  • Strong organizational skills and the ability to manage and prioritize work to achieve critical deadlines

Educational Requirements

  • Bachelors Degree

Summary

Job Type : FULLTIME
Category : Product Manager
Posted : December 8, 2023
Salary : N/A
Experience : 6 Months

Share With