Description

Job Description
• Interacts with customers via telephone, electronic mail, or other means to resolve open issues and provide assistance in the completion of standardized HR transactions
• Utilizes knowledge base information to answer customer inquiries
• Maintains (electronic) personnel records; researches data to verify employment and salary records
• Routes calls to appropriate staff and/or office, if he/she can not provide immediate resolution
• Performs all work in accordance with established call/service standards
• Escalates issues immediately to supervisor or lead worker when delays occur in response to inquiries
• Assists less experienced representatives, as necessary
• Explains work instructions to others, adapting guidelines to the assignments as necessary
• Continuously monitors quality and quick resolution of performed tasks and ensures high quality of performance
• Maintains data in HR system for payroll, organizational management, recruiting, GHR, etc.
• Maintains a customer friendly focus when dealing within customer issues, complaints, problems, etc.
• Ensures expert advice and processing of the allocated standard HR services
• Ensures that service delivery complies with all legal, regulatory and compliance requirements
• Continuously evaluates performance according defined Key Performance Indicators (KPIs) and Operating Figures
• Summarizes and completes reporting within HR Operations and for HR Operations
• Publishes reporting results
Additional Information

1. Transfer outsourcing cost to own employee, no cost increase.

2. Responsible for plant training and competency topic, support on campus & intern hiring.

Ready to drive with Continental? Take the first step and fill in the online application.
Qualifications
• Functional HR Knowledge
• Legal Compliance
• Project Management
• Conflict Management and Mediation
• Analytical and Problem Solving Skills
• Shared Service Knowledge
• Service and Quality Management
• Customer Relationship Management
• Process Engineering
• Requirement Specification, Testing
• HR Applications Expertise
• Ability to Learn New Software
• Local Language Skills
• Language Skills (English)
Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.

The Automotive group sector comprises technologies for passive safety, brake, chassis, motion and motion control systems. Innovative solutions for assisted and automated driving, display and operating technologies, as well as audio and camera solutions for the vehicle interior, are also part of the portfolio, as is intelligent information and communication technology for the mobility services of fleet operators and commercial vehicle manufacturers. Comprehensive activities relating to connectivity technologies, vehicle electronics and high-performance computers round off the range of products and services.