Description

Responsibilities for this Position
Location: USA MD Elkridge - Customer Proprietary (MDC244)
Full Part/Time: Full time
Job Req: RQ137992

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:

Job Family:
Systems Administration

Job Qualifications:

Skills:
Documentations, Operations Processes, Organizing, Standard Operating Procedures (SOPs), Technical Support
Certifications:

Experience:
1 + years of related experience
US Citizenship Required:
No

Job Description:
• We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Systems Administrator joining our team to support our partnership with Microsoft in support of the Secure Operations Centers (SOCs).

At GDIT, we foster a people-centric environment. As a Systems Administrator, you will be trusted to work on a team this is providing end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of five workstreams teams: Livesite Engineering, Identity Management, Network Management, Tech Ops (Secure workspace operations) and Customer Experience (CXP). These teams span across various product groups, including Azure, Active Directory (AAD), and Office365. The services will be 24x7x365 and operated from three Microsoft SOCs located in Redmond, WA, Reston, VA and Elkridge, MD.

In this role, a typical day may require the following skills:
• Monitor and report, to ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Run documented deployment scripts and procedures.
• Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft.
• Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure.
• Log all investigative and restorative actions taken in designated systems for later retrieval for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams
• Assist in Hardware deployments, including peripherals (desktop and server provisioning)
• Physical Escort, to include Two Person Access (TPA) in the spaces for maintenance, cleaning, other services as warranted.
• Equipment assistance / troubleshooting (e.g., intake new equipment, coordinate with partners upon arrival, issue, swap, etc.).
• Sovereign cloud user account requests (e.g., submissions, provisioning, certificate issuance and troubleshooting).
• Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outages
• Secure Work Area operations
• Update standard operation procedures and technical training guides documentation as needed
Positions are available at the following three levels:

Systems Administrator I
• Bachelor's Degree in a similar field or equivalent combination of IT training and practical IT experience
• Must hold active TS/SCI with Poly
• Must be open to shift work as 24/7 support is needed
Systems Administrator II
• Bachelor's Degree in a similar field or equivalent combination of IT training and practical IT experience
• 2+ years of experience diagnosing/debugging faults in complex online services
• Demonstrated ability to identify and script automatable problems
• Must hold active TS/SCI with Poly
• Must be open to shift work as 24/7 support is needed
Systems Administrator III
• Bachelor's Degree in a similar field or equivalent combination of IT training and practical IT experience
• 6+ years of experience diagnosing/debugging faults in complex online services
• Demonstrated ability to identify and script automatable problems
• Demonstrated ability to lead teams while performing on-shift individual contributor work
• Must hold active TS/SCI with Poly
• Must be open to shift work as 24/7 support is needed
Preferred Qualifications:
• Demonstrated experience with PowerShell, SQL, and Python scripting
• Working knowledge of diagnostic tools like WinDBG or Wireshark
• Working knowledge of enterprise network gear including routers, switches, and load balancers
• For Identity workstream: demonstrated experience with patching, imaging, Active Directory, Infrastructure role management and Deploy/upgrade of core components, software, and scheduled configuration changes
WHAT GDIT CAN OFFER YOU:
• 401K with company match
• Diverse, highly collaborative teams
• Challenging work that makes a real impact on the world around you
• Internal mobility team dedicated to helping you own your career
GDIT CAREERS

Opportunity Owned

Not sure this job's the one for you? Check out our other openings at gdit.com/careers.

#GDITAlumniCampaign
The likely hourly rate for this position is between $21.97 - $36.70, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Onsite

Work Location:
USA MD Elkridge

Additional Work Locations:
USA GA Atlanta, USA VA Reston, USA WA Redmond

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI210181541

Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.

Responsibilities

• Documentations, Operations Processes, Organizing, Standard Operating Procedures (SOPs), Technical Support
• Monitor and report, to ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team
• Identify and drive fixes with feature teams for volume drivers
• Run documented deployment scripts and procedures
• Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft
• Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure
• Log all investigative and restorative actions taken in designated systems for later retrieval for audit purposes and root cause investigations
• Identify and drive recovery levers with feature teams
• Assist in Hardware deployments, including peripherals (desktop and server provisioning)
• Physical Escort, to include Two Person Access (TPA) in the spaces for maintenance, cleaning, other services as warranted
• Equipment assistance / troubleshooting (e.g., intake new equipment, coordinate with partners upon arrival, issue, swap, etc.)
• Sovereign cloud user account requests (e.g., submissions, provisioning, certificate issuance and troubleshooting)
• Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outages
• Secure Work Area operations
• Update standard operation procedures and technical training guides documentation as needed
• Must be open to shift work as 24/7 support is needed

Qualifications

• Top Secret SCI + Polygraph
• 1 + years of related experience
• Bachelor's Degree in a similar field or equivalent combination of IT training and practical IT experience
• Must hold active TS/SCI with Poly
• 2+ years of experience diagnosing/debugging faults in complex online services
• Demonstrated ability to identify and script automatable problems

Benefits

• 401K with company match
• Diverse, highly collaborative teams
• Challenging work that makes a real impact on the world around you
• Internal mobility team dedicated to helping you own your career
• The likely hourly rate for this position is between $21.97 - $36.70, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available