Description

Database Administrator

Beyond Hunger is harnessing the power of communities to end hunger. An award-winning direct service agency (formerly Oak Park River Forest Food Pantry), we serve residents of 13 zip codes on the West Side of Chicago and surrounding suburbs. Last year we provided critical food assistance and programming to 43,000 individuals. Our energetic and fulfilling work environment is resourced by a cash budget of $2.5M, 15 full-time staff members, 6 part-time staff, and over 1300 active volunteers—and possibly you.

We are seeking someone as passionate as we are about ending hunger. Someone who is obsessive about data integrity and understands how critical it is for measuring impact. A systems-lover who sees technical support as a tool for strengthening impact. The Database Administrator is responsible for oversight, development, and maintenance of Beyond Hunger’s Salesforce database. This role supports organization-wide systems which may include donor data and program data, as well as tasks associated with streamlining processes. The position works closely with the Director of Operations to ensure the best solutions to support the continued growth of the agency’s operations and technical infrastructure while also building capacity to scale. If you are a mission-driven, results-oriented, team player with attention to detail and a willingness to learn new systems, this position is for you.

POSITION TITLE: Database Administrator

REPORTS TO: Director of Operations

DURATION: Full-Time, Permanent

Responsibilities:

Salesforce
• Build and execute the day-to-day configuration, reporting, training, support, maintenance, and overall improvement of the Salesforce CRM platform used organization wide
• Work closely with staff to deliver database administration services, workflows, and support
• Provide daily administration and support of the Salesforce database including, but not limited to, managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts, formulas, validations, data backups, writing reports, and creating dashboards
• Maintain a clean and well-organized database by ensuring the integrity of data inputs, creating protocols and procedures, keeping staff trained, and cleaning data and duplicates regularly
• Lead agency-wide assessments and modifications
• Develop familiarity with current technology infrastructure and respective platforms to be a technical resource to the staff when needed. (i.e., Paychex, MIP/Abila, etc.)
• Provide best practices and tips on Salesforce usage
• Create and maintain end-user documentation including internal processes
• Review program needs, recommending process improvements
• Work with outside Salesforce consultant on implementing changes as needed
• Customize reporting and dashboards for various teams, provide training as needed
• Stay current with Salesforce releases and corresponding documentation, providing new functionalities and solutions as needed. Train staff on utilizing new features.

Data analytics
• Support Grant Writer with data for proposals and reporting
• Create agency annual Summary Facts

Agency wide technical systems support
• Project manage technical changes across platforms
• Support Director of Operations in exploration of software capabilities and enhancements to streamline processes and potential integration with other platforms (i.e., Paychex, MIP)
• Perform analysis to determine agency/staff needs and next steps including research and testing to develop best approach to implement new processes/procedures while mitigating foreseeable challenges
• Document any new processes and procedures
• Support, manage, and maintain the use of third-party apps, including researching possible new apps/software and potential integration with other platforms (i.e. Salesforce, Paychex, MIP, GiveSmart, JAMF, etc.)
• Work directly with vendors on app integrations and tech support
• Maintain detailed inventory of agency technology and equipment
• Assist in the technical onboarding and offboarding of employees
• Audio/Visual equipment setup and troubleshooting for meetings/conference rooms.
• Lead new technical support projects as requested

Qualifications
• Bachelor’s degree in computer science or related field (or equivalent experience)
• 2-3 years’ experience in similar role related to Salesforce and tech support, troubleshooting complex Salesforce instances
• Detail-oriented with demonstrated ability to prioritize tasks, organize information, use good judgment, and work independently
• A demonstrated ability to understand and articulate complex requirements
• Strong diagnostic and problem solving skills
• Strong computer proficiency, eager and adept at learning new software
• Ability to develop and maintain effective working relationships with others and display diplomatic and strong verbal and written communication skills with colleagues, vendors, and other stakeholders
• Committed to the mission of ending hunger
• Ability to handle confidential matters with utmost integrity
• Able to work well under pressure, meet deadlines, manage multiple projects, and prioritize competing responsibilities

To be successful as a member of the Beyond Hunger Team, you will:

· Commitment to vision and mission of Beyond Hunger as an anti-racist social services organization.

· Cultural responsiveness and alignment with our values and commitment to diversity, equity, and inclusion.

· Strong relationship building skills, high ethical standards, discretion, respectfulness, and tact.

· Enthusiastically contribute to a positive working culture at the agency.

· Engage with coworkers and stakeholders through effective and honest communication.

· Demonstrate a commitment to collaboration across the organization.

Environment and Benefits:

Flexible Work Hours: Ability to work remotely when needed and schedule your own work hours within parameters that meet agency needs

Learning Benefits: Beyond Hunger highly values and partially funds staff professional development

Paid Time Off: 15 vacation days (after 6 months), 5 sick days, plus 12 paid holidays per year--some holidays are flexible

Health Care and Retirement: Health, Dental and Simple IRA

Multi-level work area: Administrative offices/workspace not fully accessible to the mobility impaired

Workplace is a smoke- and drug-free environment
• *All employees must show proof of being fully vaccinated against Covid-19 which includes recommended CDC booster.

Equal opportunity employer seeking to build a more equitable and inclusive world

To apply: send cover letter, resume and salary requirements to [email protected].

Beyond Hunger’s Core Values:

• Respect: We will adopt positive and asset-based orientations and practices.

• Equity: Racial inequities drive hunger and must be addressed within and by our organization. By recognizing layered racial, social, and economic inequities we will enhance access to nutritious food for disproportionally affected people.

• Accountability: We are committed to continual improvement. We recognize that learning is constant and must be prioritized. Therefore, we will persist in assessing the impact of our work and implementing best practices while focusing on core strengths.

• Community: We deepen the impact of our work by building an inclusive community—solving hunger in partnership with volunteers, donors, residents, and, importantly, individuals who understand our impact because they personally have been affected by it.

Skills

• Database Administration
• Databases
• Knowledge Acquisition
• Computer Science
• Analytical Skills
• Decision-Making
• Problem Solving
• Working Experience
• Job Skills

Responsibilities

• The Database Administrator is responsible for oversight, development, and maintenance of Beyond Hunger’s Salesforce database
• This role supports organization-wide systems which may include donor data and program data, as well as tasks associated with streamlining processes
• The position works closely with the Director of Operations to ensure the best solutions to support the continued growth of the agency’s operations and technical infrastructure while also building capacity to scale
• Build and execute the day-to-day configuration, reporting, training, support, maintenance, and overall improvement of the Salesforce CRM platform used organization wide
• Work closely with staff to deliver database administration services, workflows, and support
• Provide daily administration and support of the Salesforce database including, but not limited to, managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts, formulas, validations, data backups, writing reports, and creating dashboards
• Maintain a clean and well-organized database by ensuring the integrity of data inputs, creating protocols and procedures, keeping staff trained, and cleaning data and duplicates regularly
• Lead agency-wide assessments and modifications
• Develop familiarity with current technology infrastructure and respective platforms to be a technical resource to the staff when needed. (i.e., Paychex, MIP/Abila, etc.)
• Provide best practices and tips on Salesforce usage
• Create and maintain end-user documentation including internal processes
• Review program needs, recommending process improvements
• Work with outside Salesforce consultant on implementing changes as needed
• Customize reporting and dashboards for various teams, provide training as needed
• Stay current with Salesforce releases and corresponding documentation, providing new functionalities and solutions as needed
• Train staff on utilizing new features
• Support Grant Writer with data for proposals and reporting
• Create agency annual Summary Facts
• Agency wide technical systems support
• Project manage technical changes across platforms
• Support Director of Operations in exploration of software capabilities and enhancements to streamline processes and potential integration with other platforms (i.e., Paychex, MIP)
• Perform analysis to determine agency/staff needs and next steps including research and testing to develop best approach to implement new processes/procedures while mitigating foreseeable challenges
• Document any new processes and procedures
• Support, manage, and maintain the use of third-party apps, including researching possible new apps/software and potential integration with other platforms (i.e
• Work directly with vendors on app integrations and tech support
• Maintain detailed inventory of agency technology and equipment
• Assist in the technical onboarding and offboarding of employees
• Audio/Visual equipment setup and troubleshooting for meetings/conference rooms
• Lead new technical support projects as requested
• Engage with coworkers and stakeholders through effective and honest communication

Qualifications

• Someone who is obsessive about data integrity and understands how critical it is for measuring impact
• Bachelor’s degree in computer science or related field (or equivalent experience)
• 2-3 years’ experience in similar role related to Salesforce and tech support, troubleshooting complex Salesforce instances
• Detail-oriented with demonstrated ability to prioritize tasks, organize information, use good judgment, and work independently
• A demonstrated ability to understand and articulate complex requirements
• Strong diagnostic and problem solving skills
• Strong computer proficiency, eager and adept at learning new software
• Ability to develop and maintain effective working relationships with others and display diplomatic and strong verbal and written communication skills with colleagues, vendors, and other stakeholders
• Committed to the mission of ending hunger
• Ability to handle confidential matters with utmost integrity
• Able to work well under pressure, meet deadlines, manage multiple projects, and prioritize competing responsibilities
• To be successful as a member of the Beyond Hunger Team, you will:
• Commitment to vision and mission of Beyond Hunger as an anti-racist social services organization
• Strong relationship building skills, high ethical standards, discretion, respectfulness, and tact
• Enthusiastically contribute to a positive working culture at the agency
• We recognize that learning is constant and must be prioritized

Educational Requirements

• Bachelors Degree

Benefits

• Flexible Work Hours: Ability to work remotely when needed and schedule your own work hours within parameters that meet agency needs
• Learning Benefits: Beyond Hunger highly values and partially funds staff professional development
• Paid Time Off: 15 vacation days (after 6 months), 5 sick days, plus 12 paid holidays per year--some holidays are flexible
• Health Care and Retirement: Health, Dental and Simple IRA