Description

What success looks like in this role:
• Responsible for supporting the functionality and efficiency of one or more operating systems.
• Deliver second level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications.
• Perform remote installation of applications to users and servers.
• Responsible for user administration, monitoring of servers, and monitoring antivirus updates.
• Perform daily checks on servers, analyze logs.
• Conduct incident investigation. Conduct advanced troubleshooting of incidents and provide technical solutions to a wide range of difficult problems.
• Resolve well defined incidents using documented procedures.
• Documented BAU Practices Incident management (BAU Incidents Break/Fix), Change management (BAU Changes – Patching/Firmware changes).
• Quarterly Patching activities and half yearly firmware upgrades.
• Execute complex changes, prepare and execute changes per implementation plans.
• Coordinate critical customer issues as well as new product and/or system implementations.
• Relay alerts and situation status information to both client and Unisys management.
• Provide referrals and/or dispatches to service providers to ensure that the client’s service level and technical requirements are met.
• May prepare technical documentation and ensure that technical and customer documentation is clear, accurate and complete.
• May develop and conduct user training, technical training and orientation.
• May lead small teams on defined projects.

#LI-KC1

You will be successful in this role if you have:
• Minimum Bachelor’s degree and a minimum of 6 years of relevant systems administration domain experience ideally preferred within a corporate or enterprise environment, including relevant technical expertise.
• Strong understanding of a large server environment (i.e. Windows, Unix, Linux, Mainframe)
• Recommended Certifications: VDI - CCA (Citrix), Windows - VMware (VCP) MCSE Cloud platform AWS Cloud Practitioner Associate. These or any other relevant certifications are good to have not mandatory.
• Applicants need to be Australian Citizens due to the nature of the client and the project/ work stream and should be based in Melbourne/Victoria.

Skills Needed:

​Candidates should have hands-on experience with as many of the below tech skills sets as possible:
• Windows 10. (mandatory)
• Windows Server 2019/2022. (mandatory)
• Active Directory. (mandatory)
• Hyper V (mandatory)
• Patching, WSUS (mandatory)
• Group Policy (config management including application deployment [msi, exe, PowerShell]).
• DNS
• DHCP
• Certificate Services
• Knowledge of Microsoft Systems Centre Configuration Manager (SCCM), Microsoft PowerShell, Microsoft Application Virtualization (App-V).
• Basic Backup/Restore skills (Veeam).
• Basic TCP/IP network stack and troubleshooting including firewall ports.
• Server Hardware management (OOB, warranty replacements etc.) Dell preferred.
• Service Requests, Incident and Change Management (SNOW) or any other ticketing systems.
• Previous experience in a BAU server support role is preferred.
• This is a business as usual (BAU) role, with some on-call/after hours support work through a roster system involved. Employee will receive on-call support allowance over and above the base salary for the same. Please note - there is no night shift involved.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Skills

• enterprise systems
• user administration
• domain experience
• operating systems
• application deployment
• ticketing systems
• unix
• microsoft application virtualization
• linux
• dhcp
• cloud platform
• application software
• aws
• firmware
• technical documentation
• active directory
• dns
• unisys management
• technical solutions
• incident management
• vmware
• veeam
• vdi
• antivirus
• microsoft powershell
• app-v
• backup/restore
• change management
• powershell
• tcp/ip
• Systems Administrator
• Windows Systems Administrator
• Systems Administrator IV
• Senior Systems Administrator
• Systems Adminstrator
• IT Systems Administrator
• Senior Windows Systems Administrator
• System Administrator
• Linux Systems Administrator
• Windows System Administrator