Description

Job Description Join BAE Systems and be part of a diverse and enthusiastic team who is supporting our customer’s critical mission. We are searching for dedicated individuals to join one of new and expanding programs.
BAE Systems is seeking for a Application System Admin to help maintain the FEMA O&M (Operations & Maintenance) Application Platform in support of the EOE (Enterprise Operating Environment) task order. This help is focused on resolving tickets in the Service Now system for issues encountered with 50+ applications we support. The application admin will also be supporting Change Request (CR) deployments and follow instructions provided in a build plan created by application developers.

Job Summary:
Operations Application Support includes interfacing with customers via telephone, email, MS Teams Instant Messaging and the FEMA Service Now ticketing system. Activities require interaction with application software and operating systems to diagnose and resolve problems. The position requires independent analyses, great communication and problem solving skills.
The ideal candidate will have a continual service improvement focus and must be able to provide measurements of key performance indicators and critical success factors.

Responsibilities:
• Provide Change Request support and perform deployments according to provided documented instructions.
• Address Service Now tickets received according to Service Level Agreements.
• Monitor and address OEM and SCOM alerts received in a timely manner.
• Capture tasks completed and provide them on a monthly basis to your direct supervisor.
• Implements appropriate controls and quality assurance; ensures adherence to FEMA processes and procedures, consistent and efficient trouble resolution, error reduction, and continuous process improvement.
• Collaborate with additional FEMA EOE teams as necessary to ensure seamless communications and operations.
• Collaborate with other teams that support each of our applications and keep pace with program-wide initiatives to stay updated on all product development and deployment activities.
• Provide patch support for all our systems to maintain an exceptional security posture and minimize vulnerabilities.
• Take initiative and respond to emails addressed to the team for Deployments, Service log requests, Service Now tickets and miscellaneous inquiries.
• Complete all mandatory Security training and objectives provided in a periodic performance evaluation.

Required Education, Experience, & Skills
• Required Skills:
• 5+ years of proven experience in the Information Technology field
• Experience with Application support, MS Windows Server, Unix, quality assurance, and business processes.
• Attention to detail and commitment to high quality/error free deliverables
• Experience producing deliverables in alternate formats including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, SharePoint, and Jira.
• Excellent communication skills both verbal and written
• Highly self-motivated with excellent interpersonal and collaborative skills
Preferred Education, Experience, & Skills Preferred Skills and Education:
• ITIL certification
• Bachelor's in Computer Science, Information Systems or an Information Technology- intensive discipline.

Pay Information
Full-Time Salary Range: $109120 - $185460

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.

Responsibilities

• The application admin will also be supporting Change Request (CR) deployments and follow instructions provided in a build plan created by application developers
• Operations Application Support includes interfacing with customers via telephone, email, MS Teams Instant Messaging and the FEMA Service Now ticketing system
• Provide Change Request support and perform deployments according to provided documented instructions
• Address Service Now tickets received according to Service Level Agreements
• Monitor and address OEM and SCOM alerts received in a timely manner
• Capture tasks completed and provide them on a monthly basis to your direct supervisor
• Implements appropriate controls and quality assurance; ensures adherence to FEMA processes and procedures, consistent and efficient trouble resolution, error reduction, and continuous process improvement
• Collaborate with additional FEMA EOE teams as necessary to ensure seamless communications and operations
• Collaborate with other teams that support each of our applications and keep pace with program-wide initiatives to stay updated on all product development and deployment activities
• Provide patch support for all our systems to maintain an exceptional security posture and minimize vulnerabilities
• Take initiative and respond to emails addressed to the team for Deployments, Service log requests, Service Now tickets and miscellaneous inquiries
• Complete all mandatory Security training and objectives provided in a periodic performance evaluation

Qualifications

• The ideal candidate will have a continual service improvement focus and must be able to provide measurements of key performance indicators and critical success factors
• 5+ years of proven experience in the Information Technology field
• Experience with Application support, MS Windows Server, Unix, quality assurance, and business processes
• Attention to detail and commitment to high quality/error free deliverables
• Experience producing deliverables in alternate formats including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, SharePoint, and Jira
• Excellent communication skills both verbal and written
• Highly self-motivated with excellent interpersonal and collaborative skills

Benefits

• Full-Time Salary Range: $109120 - $185460
• Please note: This range is based on our market pay structures
• Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being
• Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance
• We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance
• Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave
• Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards
• Other incentives may be available based on position level and/or job specifics