Description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a fantastic opportunity for an Ultimate Support Sales Specialist based in Paris.

An Adobe Ultimate Support Sales Specialist is crucial in developing innovative support delivery and pricing models for sophisticated technical digital experience customers. This role collaborates with license sales, support delivery, product, and digital strategy, as well as prospective and existing customers. Meeting with C-level, management-level, and user-level customer contacts, the Ultimate Support Sales Specialist must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical. You will work with EMEA based prospects and customers as part of this role.

The highly respected role of the Adobe Ultimate Support Sales Specialist is seen as the voice of reason and drives pre-sales and all other sales activities and generally focuses on the following key areas:

Solution Development: Work closely with business partners to understand customer/prospect support needs and build models to exceed expectations.

Build: Showcase through demonstrations and industry-specific examples how Ultimate Support can improve the value of the Adobe Experience Cloud. This includes the delivery of executive-level demonstrations, construction of future state customer journey strategies, and developing long-term Support roadmaps.

What you need to succeed
• Sales background and a demonstrated pattern of success (quota attainment, etc)
• An understanding of Adobe Digital Experience technology
• Proficient with presales solutioning and estimation for solutions involving Adobe data platform and applications.
• Exceptional interpersonal skills – Written, and oral including impactful presentations to senior executives
• High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing subject areas
• Strong aim to tackle customer problems and rapidly convert pipeline opportunities into closed deals
• Balance of business and technology savvy, including the ability to articulate high-level technical solutions to business problems and to tie your solutions to program success criteria
• Outstanding problem solving and analytical skills, including the ability to create clear observations, analysis, and conclusions based on customer interviews and data
• Excellent customer-facing skills with experience making pitches to and achieving consensus from senior executives (managers, directors, VPs, CDOs, CMOs, and CXOs)
• Ability to multi-task and prioritize across multiple sales opportunities at the same time
• A teammate who can collaborate with multiple collaborators to arrive at the best solution
• Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies
• Familiar with concepts of data modeling, data strategies, and data governance principles to lead discussions with data architects and enterprise architects.

Your Impact

The Adobe Ultimate Support Sales Specialist plays a critical role in supporting our growing business and has a direct impact on winning strategic new business by providing innovative creative solutions to complex problems through the use of outstanding skills to analyze, structure, solution, and present the long-term vision with clients and partners. You will work with both prospects as part of the business development process, as well as existing customers to help expand, strengthen and grow relationships and ultimately help them realize the value in the Adobe Experience Cloud. This could be you!

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.